Release Notes: Shareable Scorecards Now Available for Brokers
Today, we’re excited to announce a powerful new feature for our broker customers: the ability to share your ISO scorecards directly with your shippers. This enhancement represents a significant step forward in fostering transparency, collaboration, and trust between brokers and shippers.
Why Shared Scorecards Matter
In today’s competitive freight landscape, data-driven decision-making is more critical than ever. Shippers are increasingly demanding visibility into carrier performance, and brokers need tools to demonstrate their commitment to service excellence. Our new shared scorecard feature addresses these needs head-on, offering several key benefits:
- Enhanced Transparency: By providing shippers with direct access to performance data, brokers can build trust and credibility.
- Proactive Communication: Shared scorecards enable brokers to address potential issues before they escalate, improving overall service quality.
- Competitive Differentiation: Brokers can set themselves apart by offering unprecedented visibility into their operations, as well as a tool for highlighting their objective areas of strength.
- Streamlined Business Reviews: With a shared source of truth, Quality Business Reviews (QBRs) become more productive and data-driven.
Key Features of Shared Scorecards
Our new shared scorecard functionality includes:
- Real-Time Updates: Unlike traditional static reports, these scorecards are dynamic and reflect the most current performance data.
- Comprehensive Metrics: Access to dozens of KPIs and multiple tabs provides a holistic view of broker performance by lane, consignee and facility.
- Customizable Views: Brokers can tailor the information shared with each shipper, ensuring relevance and focus.
- Secure Access: Shippers can view their dedicated scorecard through a secure, user-friendly interface. Users can be added and removed at any time.
Putting Shared Scorecards to Work
Here’s how brokers can leverage this new feature to strengthen shipper relationships:
- Facilitate Data-Driven Conversations: Use scorecard insights to guide discussions about service improvements and strategic planning.
- Highlight Strengths: Showcase areas of exceptional performance to reinforce your value proposition.
- Collaborate on Improvements: Identify areas for enhancement and work together with shippers to implement solutions.
- Streamline Reporting: Reduce time spent on manual reporting by providing shippers with on-demand access to performance data.
Getting Started with Shared Scorecards
Implementing shared scorecards is straightforward:
1. Access your ISO dashboard
2. Navigate to the scorecard section
3. Select the “Share” option for the desired shipper
4. Send an invitation to your shipper contact
By embracing this new feature, brokers can take a significant step towards more collaborative, data-driven relationships with their shippers. It’s not just about sharing numbers – it’s about building partnerships based on transparency and mutual success.
We’re confident that this enhancement will help our broker customers differentiate themselves in a competitive market, drive service improvements, and ultimately grow their businesses. As always, our team is here to support you in making the most of this new capability. For detailed instructions, visit our knowledge base article.