Release Notes: Streamlining OTIF Penalty Mitigation with New Features

What’s New

We’re excited to introduce a set of powerful new features designed to make refuting On-Time In-Full (OTIF) penalties easier than ever:

1. Bulk Search Functionality
2. Manual Exception Creation
3. Redesigned Exception Table

How These Features Help You

These updates are specifically tailored to streamline the process of resolving retailer invoices and disputing unjust penalties. Here’s how you can leverage each feature:

Bulk Search Functionality

• Quickly search for multiple shipments using various shipment and/or order IDs
• Paste a list of numbers into the search field, separated by commas, spaces, or line breaks
• Efficiently locate all relevant shipments when addressing a retailer invoice

Manual Exception Creation

• Trigger carrier workflows on demand for specific shipments
• Gather context and documentation from carriers when faced with unjust fines
• Proactively address potential issues before they result in penalties

Redesigned Exception Table

• New layout matches shipment and order data for easier cross-referencing
• Quickly identify and address exceptions related to specific orders or shipments
• Improve your ability to track and manage exceptions efficiently

Why This Matters

These enhancements to our ISO exception workflow are designed to:

• Save you valuable time when dealing with retailer invoices
• Increase efficiency in gathering necessary documentation from carriers
• Improve your ability to dispute and refute unjust OTIF penalties
• Enhance overall management of exceptions and potential issues

How to Get Started

For detailed instructions on how to use these new features, please visit our Knowledge Base article on Retailer Fine Mitigation enhancements.

The Bottom Line

With these new capabilities, you can now respond to invoices and dispute unjust penalties more efficiently than ever before. By streamlining the process of gathering context and documentation from carriers, we’re empowering you to protect your bottom line and maintain strong relationships with both shippers and carriers.We’re excited to see how these new features will improve your workflow and help you navigate the challenges of OTIF penalties. As always, we welcome your feedback and suggestions for future improvements.Happy shipping, and here’s to fewer unjust penalties!