An Enterprise CPG Shipper improved carrier performance and reduced penalty exposure by using Isometric Technologies’ logistics performance intelligence platform.
The Challenge
An Enterprise CPG shipper that manufactures cleaning products was looking for ways to reduce retailer chargebacks while streamlining operations within their supply chain.
Ultimately, the CPG shipper found it incredibly challenging to collaborate across stakeholders and nearly impossible to identify responsible parties for transportation service failures, let alone understand the monetary impact of those failures. Because of this, the shipper had difficulty measuring overall service-level performance and balancing price vs. service when making procurement decisions. As a result, the company spent countless hours every week reconciling data with their carrier partners to measure performance, lost millions of dollars to unjust retailer chargebacks, and made ill-informed procurement decisions due to a lack of trustworthy information during RFP season.
The shipper realized that in order to make smarter procurement decisions, reduce retailer penalty exposure, and better identify network inefficiencies, they needed to be able to connect their disparate datasets and validate the data with their carrier partners.
The Solution
Streamlined performance management
This Enterprise Shipper needed a collaborative performance management solution that measured and monitored carrier performance and worked in tandem with their current tech stack and existing data systems.
Isometric Technologies (ISO) provided the Enterprise Shipper with a neutral platform where they could measure performance across their transportation partners through a single lens. This level of unprecedented visibility allowed for smarter freight allocation decisions across the network.
Instant answers delivered
With ISO’s KPI and SLA mapping, combined with collaborative scorecarding and root-cause analysis, the Enterprise Shipper was able to easily identify exactly where their network was failing to perform, who was responsible, and how much it was costing them.
Supporting documentation collected
Carriers can easily upload supporting documents for shipment exceptions in ISO. The Enterprise Shipper used ISO Analytics to identify orders with customer-driven service failures, then used the supporting documentation uploaded by their carriers to proactively combat retailer deductions for those orders.
