Leading CPG Shipper Reduces Penalty Exposure while Improving OTD

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An Enterprise CPG Shipper improved carrier performance and reduced penalty exposure by using Isometric Technologies’ logistics performance intelligence platform.

The Challenge

An Enterprise CPG shipper that manufactures cleaning products was looking for ways to reduce retailer chargebacks while streamlining operations within their supply chain.

Ultimately, the CPG shipper found it incredibly challenging to collaborate across stakeholders and nearly impossible to identify responsible parties for transportation service failures, let alone understand the monetary impact of those failures. Because of this, the shipper had difficulty measuring overall service-level performance and balancing price vs. service when making procurement decisions. As a result, the company spent countless hours every week reconciling data with their carrier partners to measure performance, lost millions of dollars to unjust retailer chargebacks, and made ill-informed procurement decisions due to a lack of trustworthy information during RFP season.

The shipper realized that in order to make smarter procurement decisions, reduce retailer penalty exposure, and better identify network inefficiencies, they needed to be able to connect their disparate datasets and validate the data with their carrier partners.

The Solution

Streamlined performance management

This Enterprise Shipper needed a collaborative performance management solution that measured and monitored carrier performance and worked in tandem with their current tech stack and existing data systems.

Isometric Technologies (ISO) provided the Enterprise Shipper with a neutral platform where they could measure performance across their transportation partners through a single lens. This level of unprecedented visibility allowed for smarter freight allocation decisions across the network.

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Instant answers delivered

With ISO’s KPI and SLA mapping, combined with collaborative scorecarding and root-cause analysis, the Enterprise Shipper was able to easily identify exactly where their network was failing to perform, who was responsible, and how much it was costing them.

See ISO's Robust Analytics Features


Supporting documentation collected

Carriers can easily upload supporting documents for shipment exceptions in ISO. The Enterprise Shipper used ISO Analytics to identify orders with customer-driven service failures, then used the supporting documentation uploaded by their carriers to proactively combat retailer deductions for those orders.

Learn about Penalty Mitigation & Compliance with ISO

"Before [ISO], we didn’t even know if we were going to be fined, and now we have [penalty] information months earlier than we used to. We’ll be able to take proactive action to course correct internally, as well as with our carriers and customers."
Supply Chain Team Manager
Enterprise CPG Shipper

The Results

The Results

Tracked in penalty exposure in one year, 38% of which was not Enterprise Shipper’s fault
Decrease in average OTIF penalty exposure per shipment
Increase in on-time deliveries across network, demonstrating commitment to service for retail partners