Maximizing Margins: Understanding Cost to Serve in Freight Brokerage

“If you are able to identify the costs of activities such as order processing, picking and packing orders, delivery, and invoicing the customer, you’ll be shocked to see the variation in cost to serve across your customer base.”

ISO 2023 ‘Excellence in Service’ Awards and Year in Performance Insights

For the 2023 ISO Awards, we’re thrilled to have the unique opportunity to observe service trends, benchmarks and top performers across our network of shippers and logistics service providers.

2023 ISO Award Winners & Year in Performance Infographic

Download the PDF: ISO 2023 Award Winners & Year in Performance Infographic  

How To Eliminate Risk From Carrier Onboarding and Selection

Freight brokers have never been more equipped to help reduce the risk of bringing new carriers into the fold. The key to removing risk from your carrier pool is to put the data, technology and processes in place to help your operators make smart decisions quickly and profitably.

Why Performance Data Is the Secret to Standing Out in a Bad Freight Market

In a saturated freight market, brokers must adopt data-driven strategies to stand out, leveraging technology to measure service performance and gain a competitive edge.

Highlights from the 4th Annual State of Supply Chain Sustainability Report

MIT’s The State of Supply Chain Sustainability 2023 report sheds new light on the complexities and challenges that modern supply chains face when it comes to achieving sustainability goals. ISO partnered with the MIT Center for Transportation & Logistics (MIT CTL) to sponsor and contribute to this study.  Based on a survey of more than […]

The Standardized Performance KPIs all Freight Brokers Should Measure (and how we get there)

It’s long past time to standardize freight industry performance metrics.  As the freight market settles into a recession, shippers, brokers and carriers have a moment to catch their collective breath and address the underlying performance and collaboration issues in the supply chain that nearly halted the global economy over the past three years. That’s why […]

America’s Biggest Industries Have Performance Standards; It’s Time for Freight to Catch Up

The freight industry is in need of a performance measurement revolution, as we’ve covered already. Many other industries have taken similar steps with great results, including some of the most prominent in America. Performance standards adopted in finance, professional sports, and our very own transportation sector, for example, have led countless businesses to more streamlined […]

Why Brokers Need Freight Industry Performance Standards Now

To succeed, freight brokers need to find new ways to showcase their value. Industry performance standards are crucial for differentiation, and now is the time to establish them.

How to Differentiate Your Brokerage with Transportation Performance Data

The power of data: how freight brokers can use transportation performance metrics to win more business

The Current and Future State of Freight Performance Measurement

The ISO team sat down with William Kerr, CEO of Edge Logistics, to chat about performance measurement and the data accuracy problem within the supply chain.